Introduction
At Pro Clean, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. We take your privacy seriously and ensure your data is handled with the utmost care and in compliance with applicable laws.
Information We Collect
We collect information to provide better services to you. The types of information we collect include:
- Personal identification information (e.g., name, email, phone number)
- Usage data (e.g., IP address, browser type, and usage patterns)
- Location data (if you enable location services)
- Payment information (for processing transactions, such as credit card details)
How We Use Your Information
We use your information to:
- Provide the cleaning services you have requested
- Enhance our website and service offerings
- Send promotional offers and updates (only if you have opted-in)
- Respond to inquiries and customer service requests
- Conduct internal analyses to improve our services and user experience
Cookies and Tracking Technologies
We use cookies and other tracking technologies on our website to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences and improve your browsing experience. You can accept or decline cookies through your browser settings.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
Data Protection
We employ various security measures to safeguard your personal data. While we strive to ensure the security of your information, no method of transmission over the internet can be guaranteed to be 100% secure. We use encryption, access controls, and regular audits to protect your data.
International Data Transfers
If you are located outside of Australia, please be aware that your personal data may be transferred to and processed in countries that may have different data protection laws than your own. By using our services, you consent to these data transfers.
Third-Party Services
We may share your information with third-party service providers only when necessary to fulfill our services (e.g., payment processors, marketing partners). We ensure that these third parties protect your data in accordance with this privacy policy.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your data
- Opt out of promotional communications at any time
- Request restriction on the processing of your personal data
- Object to certain types of data processing
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted here with an updated revision date. Please review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at hello@procleancorp.com.au or call us at 1300 494 983.